I ordered a harness and it was too small for my puppy. It was a micro batched retired pattern. I asked about getting the next size up because she didn't have it on her website for sale. She called Lupine to see if she could get more webbing to make one. It wasn't available but she tried to get it for me. She really went above and beyond to try and help me. I will definitely purchase from Pet Expectations again and I recommend them to anyone. Excellent customer service!