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Customer Reviews

Customer Reviews & Testimonials

I love these tags. The print is bold, bright and clear. There is a great selection of shapes and colors… my dog’s name on one side and my phone number on the other.

— Mary, Newark, DE

I have ordered from Pet Expectations for years! Always fun dog gear and excellent service! So much fun! Jill is the best!

— Sharon Toomey Clark

Service cannot be beat! … Fast and excellent service… thanks so much!

— Kathi Repka, Columbus, OH

Again Jill has delivered a fabulous product and service. She picked up a typo I made that I never would’ve noticed without her eagle eye!

— Desleigh, Australia 

I have shopped with Jill for years for several of my dogs. Quality and service are A+. She cares about her customers and goes out of her way to please. I am so sad to think that Jill will no longer be able to continue her shop as I have known it.  Jill, it has been my pleasure to shop with you! You will be missed!!🩷

Laurie L. from Oklahoma

Jill Klanic owns & operates this small business with the widest selection of LUPINE COLLARS &  LEADS.  She goes above & beyond to help you find what you're looking for be it discontinued or a new product.  I praise Jill for her efficiency & quality products & highly recommend PET EXPECTATIONS for your future dog needs.

Deb Moleski from Malabar, Florida

Not only do I love Lupine items but purchasing from Pet Expectations is always a pleasure! Fast and excellent service...thanks so much!

Kathi Repka from Columbus, OH United States

Jill has had the prettiest and best leashes and collars for my two Schnauzers  for several years now and actually will talk with you if you need extra help with any of her products.  Jill  is an amazing person who obviously loves animals like I do.  And that’s why I support her business all the way from South Carolina.💖🐾. Thanks a bunch, Jill!
Sincerely, Bernice

Bernice Sturkie from Ladson , SC United States

Highly recommend this seller and will shop again!

Maryann from Virginia

I was so happy to find the Muddy Paws collar, thank you!!🙂

Sarah

Jill, Thank you so much for having  Lupin retired patterns. I was able to replace my Muddy Paws leash from your site. So very happy!

Liz Olsen from F.O. Ca.

Ordered multiple times from here, great service. Fast shipping! Of course, awesome quality lupines!

Allison Raling from Blairsville, PA United States

The selection of Lupine products is excellent, the service, communication and delivery is exceptional.  As a repeat customer, it would be my pleasure to continue to support Jill at Pet Expectations in the future!  Thank you

Elaine Long from Houston, TX United States

I ordered some Lupine collars for Christmas that have been discontinued.  I was very happy with my shopping experience and the shipping was timely.  Thank you for making these old patterns available.

KAREN DENARO from Elliottsburg, PA United States

I am not a review writer, but I really feel like I need to give a great BIG shout out to JILL.
I have been buying collars from her for years, and her phenomenal self never ceases to amaze me!
I have spoken to Jill several times over the phone,  via text and email.
She is always very quick to respond and is always so kind and really treated me with much kindness.
Not often my experience with the very many business owners I deal with on the regular.
I LOVE the collars of course, but the reason I keep buying more than my pups probably need is because Jill makes it so easy and pleasant to get them.
Customer for life!

Colette Miller from Pennsylvania

Very fast and courteous service from Pet Expectations.  
I already knew the quality and durability of the CollarTag I was looking for and, I was glad to learn you distribute it to Canada now that Boomerang and their previous Canadian distributor don't do it anymore.
However, the shipping price was more expensive than the merchandise itself and it took around 3 weeks to arrive to an urban area.  Have you consider offering 2-3 USPS shipping options so the client can chose depending on his/her needs? I had probably chosen the cheapest one without tracking but maybe someone else could chose the faster more expensive one.  Also, an estimated arrival time was offered when ordering but never given. I do recognize that the information does not seem available even on the USPS international mail web pages.
In overall, I am a new and satisfied Pet Expectations' client.

Miriam from Easter Canada

Always quick to ship, very responsive to questions.   Great products.  So nice to be able to shop with a small business.

Carolyn Zagami from Marlborough, MA United States

Frequent customer, Always a great selection of Lupine collars and Leashes. Customer service is exceptional, even when one of my dogs repeatedly chewed my other dogs collars and leashes. No questions asked they would be replaced, and frequently. So glad she outgrew that stage! Just rescued a new puppy and so of course came back for a collar and leash for her.  Once Jill had it in stock it was shipped out to me immediately and I received it the next day! Couldn't ask for better customer service.

Kim from Edwards

I have been a customer for years and Jill provides excellent service! I love her selection of Lupine collars!

Sheena from Austin, TX

My family and I went on an 8 day vacation. We have a small hobby farm with 2 dogs, lots of chickens and ducks, and a large garden.  Jill came over multiple times a day to let the dogs out, feed them, open and close coops and feed and water them, and she even watered my plants for me.  She even noticed one of my roosters had gotten hurt and she isolated him and got him food and water.  You can tell she loves animals and cares for others animals just as she would her own.  She is phenomenal and I will definitely use her again!

Missy Warwood from Hooper, UT United States

Jill is AMAZING! This website is my go-to for Lupine items (especially older prints that are hard to find). Shipping is always super fast. I have never had a problem when ordering from Jill and she's very helpful with exchanges for correct sizes. I love knowing that I'm ordering from a small business and woman-owned/operated at that!

Erin from Richmond, VA

Jill's friendly, outstanding customer service, and selection of products made me a repeat customer! She responds quickly to emails/phone calls. Love her selection of current and retired Lupine products.  Definitely one of my favorite places to shop for me and my 2 fur babies!!  You won't be disappointed ordering from Jill and Pet Expectations!

Janet from Cordova, TN United States

Jill is wonderful! She quickly resolved an issue I had with my order. I order all of our Lupine collars and leashes through Petexpectations. She made recommendations for tags that our 13 wk old puppy can’t destroy. I’ll definitely remain a repeat customer! You won’t be disappointed ordering from Jill and her company!

Jennifer Wright from NC United States

Great selection of Lupine items!! Great customer service! Quick shipping!!
Thanks Jill!

Jodie from Catskill , NY

LOVE the selections especially the retired pieces !  Great service too

Jackie Wyandt from Arenzville, IL United States

Jill has always been helpful and answers any question I might have.  I love being a Pet Expectations repeat customer!

Linda Weaver from Clackamas, OR United States

I love Pet Expectations! Outstanding customer service and they have the largest selection of Lupine products ever. It is a pleasure to shop here. Highly recommended.

Nicola Spagnolo Jr from Chiavari, GE Italy

I’ve been ordering from Pet Expectations for over 8 years (wow can’t believe it’s been that long). Jill carries a huge selection of items that I can’t find in stores or at other online stores. She lets you know when the items ship and the packaging is always secure. I’ve recommended her website to several of my dog owner friends.

Carol Baron from RONKONKOMA, NY United States

Working with Jill is always a pleasure. She knows her products well and always gives great advice. Her products are top quality. I especially appreciate her shipping rates - no added fees padding the bill.  I highly recommend Pet Expectations!!!!

Jan Bruce from Bristol, TN United States

I have been a customer of Pet Expectations for several years.  Their service and the quality of the products they sell is outstanding.  Communication is excellent for each and every order.  If I were to rate Jill on a 1-10 basis she is a "10".

Elizabeth Brodie from Temple City, CA United States

You have a great selection of Lupine-my favorite-and offer awesome customer service.  Your shipping is always really fast and reasonable.  Keep up the good work, Jill!

Vicki D. from Davenport, IA United States

I buy from Pet Expectations when ever I can.  This little company  provides the best customer service I have ever experienced.  The shipping is lightening fast  They have always gone way above and beyond  to provide a great service. I won't buy my Lupine anywhere else.

Jennifer Kramer from Chapman, KS United States

I ordered the pink and purple reflective design. Ellen and I walk every night around my apartment community.  I love the visability it provides. It is also super cute on her any time of day!! We purchased the roman harness, collar and 6 foot least all 1/2 inch. Service was super fast and a much better cost then anywhere else I'd seen them.

Jillian Z from Lakeland, FL United States

First I ordered 3 masks, and I liked them so much I ordered 3 others, some as gifts. They are well made, fit well, and are comfortable & cute, too! I've been buying dog toys and Lupine products from Pet Expectations for years, and every shipment has been exactly as ordered and delivered very quickly.

Anne Winskie from Edmonds, WA United States

Jill is always very helpful and prompt in returning my calls.  Have purchased from her several times and I have always been satisfied.

Karen Patelunas from central Florida

Great selection of Lupine products. Love the micro batches! Always prompt delivery.

Lisa Jaye Shore from SAINT AUGUSTINE, FL United States

Pet Expectations is an amazing business to order from, definitely if you are looking for retired lupine items! I have placed several orders and have never had any issues. Always get updates on my items and when they will be shipped. Will come back again and again for sure. Small businesses are the way to go, and Jill sure does go above and beyond for her customers!

Kara from MA United States

We love shopping with Pet Expectations. Greatest selection of Lupine collars and leashes. Order fulfillment is quick and shipments have always been timely. Jill is always making sure that you are kept up to date on your order.

Jon from pinckney, MI United States

Great selection! Amazing service! Our go to place for all of our collar and tags!!!

IZ from NY United States

I’ve been purchasing collars, leashes, harnesses and tags from Jill for several years and I’m never disappointed.  
Great customer service & communication about order.  
Small businesses make this county special and Jill’s is a shining example!!

Cheri Noble from SPRING HILL, FL United States

I love the great selection of colors and designs.  I buy all my pets collars on this site. Good quality and fast shipping.

Sharon Stringfellow from Abilene, TX United States

I am very pleased with the availability of legacy Lupine products. I have been buying the Peace Pup and Dapper Dog Martingale collar designs for my current sidekick, Tyson.  I first bought them for my now deceased Spot. Tyson got tired of the handmedowns and demanded his own stuff.  I got him matching collars, leashes and harnesses in those designs. With a color coordinated bandana and shirt, he will be the best dressed pup at doggie daycare and on our evening walks!

A R from TX United States

I have each of my many goats in a Lupine Collar (made in New Hampshire) but I get all the cool patterns from Pet Expectations and they are AWESOME at helping find that old pattern that your dog finally chewed through....  Great customer service, prices, and selection!

Nicole Swenson from Monroe, ME United States

I’ve made a few purchases here and just love the selection! The customer service is wonderful and prices and shipping rates are very reasonable.

Elisa from Merrimack, NH United States

This has become my favorite online store!! So many beautiful collages, leash’s and harness to pick from!! Plus all the extras!! I highly recommend anyone to experience some great shopping for your fur baby!!

Kim from ME United States

I have been a Lupine customer for 20 years. About a year ago, I was looking for a retired pattern from Lupine. They didn't have it in stock, so they referred me to Pet Expectations. Since then, I have ordered several collars, leashes, harnesses, and toys from Pet Expectations. Jill is a pleasure to work with. She has a huge inventory of Lupine products, including "legacy" patterns and coordinating products, all at excellent value. Service, delivery, and communication are all prompt and courteous. I appreciate the email newsletters that inform customers of new and microbatch patterns. Thanks Jill!

Bobbie from Naperville, IL United States

Great selection of retired Lupine designs. I have always been very happy with everything I've purchased. Everything from cat toys (my cat loves the Cat Dancer), dog tags, Lupine collars and stuff for humans has exceeded my expectations. Shipping is fast (even to Alaska) and if there are questions, communication is fast and helpful.

J Haaga from kodiak, AK United States

Pet Expectations just can't be beat.  I came upon Jill's website in April 2018 while searching for retired Lupine collars.  I found that she has the largest selection of these quality Lupine products.  I was able to find retired Lupine collars that I've been looking for and I'm still not done.
I'm pleased with all my purchases, from Lupine collars, leashes, keychains and bookmarks to Wheelhouse socks.
Her customer service is the best. You can place an order one day, and if the item is available, it's shipped and received within a week.
I believe Jill to be a kind and caring, hard working person.  She treats you like a friend and that really means so much. I also love supporting small business owners.  Jill does a great job.

Carolyn from Newark, DE United States
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