Frequently Asked Questions
I am a home based business and I offer superb customer
support. You can call me at 800-778-6612, email me at
firstname.lastname@example.org or you can click on my chat button when I'm on line.
Q - I found an item that you carry on your website for less on another site,
but I want to order from Pet Expectations can you Price Match for me?
A - If you run into this, please email me at
email@example.com the item you're interested in along with a link from
the other site. I will let you know if I can price match for you! I
understand trying to find the best prices. I'll do the best I can in order to
keep your business! Customer loyalty means a great deal to me.
Q - How long will it take after I place my order to receive
A - Unless otherwise noted on a particular item that you are
purchasing, most orders have a turnaround time from start to finish of
approximately 10 days. Most customers have the order in hand within
10 days of the time they placed the order.
Q - Do you charge more to ship to Hawaii or Alaska?
A - NO! I guess other sites do???? Strange we're all
part of the United States I ship to Hawaii and Alaska all the time and the
shipping charge is exactly the same what the heck why would people charge more?
:0). You guys are included ...... no hidden fees for getting to
enjoy gorgeous sunshine or polar bears!
Q - Do you ship Internationally?
A - Yes absolutely I ship worldwide. The free shipping offer is only
available within the United States which includes Hawaii, Alaska, Guam, Puerto
Rico and APO's. When you are ready to checkout you can check what the
rate for shipping would be before processing your order. The shipping is
based on weight. I do offer a flat rate priority padded envelope which
will work on orders up to $200.00 in value on international orders.
Q - I have a retired pattern that is damaged, I didn't
purchase it from you, will you exchange this for me?
A - I absolutely will do that for you! If I have it in
stock I'll swap it out with you, if I don't have it in stock and you want to
wait for it I'll add you to my wish list and as soon as one becomes available
I'll swap it out with you. I don't charge anything to do this I just have
you send me the item that is damaged. As soon as I receive yours I ship
you out a replacement. Lupine will credit me for the damaged one when I
return it to them.
Q - Are the retired Lupine patterns warrantied the same way as the current
A - Yes they are. If I don't have a matching pattern you can either get
on the wish list until one comes in and we'll swap it then or you can choose
another pattern. I'll even swap it for you if you didn't purchase it from
Q - How do I know if you have a retired item in
A - The retired patterns are separated from the current
patterns because they are in stock. Most of the retired patterns no longer have
any webbing so we wait for pieces to come back from other dealers. If you
go to any of my retired items on my site, you can shop by pattern or size and
it will show you the item if I have it in stock.
Q - Do you stock current patterns?
A - I don't because I place an order with Lupine WEEKLY, and
I receive the items within 3 days of the time I order. In order to be
competitive and offer everything to customers I'm not able to stock every
pattern/item by Lupine. The retired patterns are here in stock.
Q - I noticed you carry retired patterns and also custom
Lupine patterns what does that mean?
A - Retired or discontinued Lupine patterns are patterns
Lupine rotated out of their current line up in order to add a new pattern.
In 2005 I approached Lupine about re-marketing the retired items as they
come back into their stock from other dealers. It's worked out well for
both Lupine and myself to offer this service to customers who are still looking
for pieces in these patterns. Custom Lupine patterns are patterns Pet
Expectations has paid to make the webbing in, and helped with the design of.
Because Pet Expectations paid for the webbing it is an exclusive pattern
only available at Pet Expectations. Currently there are two patterns Moose
on the Loose a 1" wide pattern and Polar Paws which is 3/4" wide.
These retired and custom patterns are still part of the Lupine line and
are warrantied as such.
Q - I have a damaged Lupine item that is a current pattern
but I don't have the receipt anymore, what do I do?
A - Lupine doesn't require a receipt, they recognize their
patterns, all current patterns need to be shipped direct to Lupine for
exchange. As soon as they receive the item they will send you back a
Mail it back to Lupine at:
PO Box 1600
Conway, NH 03818
Include your return address & daytime phone number and they'll send
you a replacement immediately.
Q - Is your business a non-smoking business!
A - Yes... I'm completely smoke free. I have tremendous
allergies to cigarette smoke!
Pet Expectations is owned and operated by Jill
Klancic/Owner. Everything you see is done by me, website, emails, packing
and shipping, I designed my logo, my graphics guy and cousin made it look oh so
cool. I come up with the sayings on the pens. Pet Expectations is a
true small business. I really do have a farm, I live on an acre so
weekends I get caught up on chores either chicken coop cleaning, parrot cage
cleaning or yard work (1 acre is a lot of yard). I love what I do and it
comes through in my website. Thank you for choosing Pet Expectations.